The 7 industries most impacted by AI in 2025

Like it or not, and for better or worse, AI is changing the way we live and work, here what I think are the 7 industries most impacted.

1) Call Centres and Administration

• Companies like Klarna has already replaced hundreds of customer service agents with AI.
 startups like Vapi, Bland and Synthflow make it easy and cheap to build and scale voice bots that can handle all customer services enquiries without writing any code, these bots can integrate with other systems, databases and you will hardly notice you are speaking to AI, hopefully waiting 30 minutes to speak to customer service become a thing of the past.
• AI can easily automate tasks such as data entry, scheduling, and email management. platforms such as Zapier and Make.com make it easy and cheap to automate such tasks without writing any code.
• Humans working as bookkeepers, office clerks, and customer service representatives are at high risk of disruption by AI, they could see 50% of their tasks outsourced to AI.

2) FINANCIAL SERVICES

• Certain jobs being candidates for AI automation, for example financial analysts whose job is to follow companies’ earnings and rate them, this is a job that AI can do extremely well, crunching numbers, creating spreadsheets and analytics is something AI is very good at!
• Last year, JP Morgan and Morgan Stanley have rolled out AI tools to assist their employees with writing, idea generation, and document summarisation.
• AI is already used in fraud detection, risk management, and customer service.

3) Legal Services

• AI is being used to draft contracts, analyse legal documents, past cases and files, and providing basic legal advice.
 Legal secretaries, and junior attorneys are seeing parts of their work automated
• The legal AI startup CaseText, was acquired by Thomson Reuters in June 2023 for $650 millions, YCombinator has funded over 30 start-ups in the legal space , this is a sign this industry is being disrupted by AI.

4) Software Development

• Tools like Cursor, Replit AI and Github Copilot, when used with some models like Claude Sonnet 3.5 and DeepSeek 3 are able to generate whole apps and web sites in minutes, something that would take humans days to do, the cost of using these tools is extremely low compared to hiring developers even in low cost countries.
• Latest LLM models have huge context window that allows for ingesting existing code repos to find and fix bugs, generating coverage tests for any repo should take minutes, no excuse now for not having enough coverage tests.

5)Media and Marketing

• AI is transforming content creation, be it photos, music or even video, AI tools are being used to write articles, create marketing campaigns and localise content (e.g., dubbing, subtitles).
• Journalists, copywriters, graphic designers, and digital marketers are seeing their workflows augmented or replaced by AI
• AI is not replacing creativity yet but is being used to enhance productivity and scale content creation.

6)    Health Care

• AI is being used for drug discovery, predictive analytics, personalised medicine, and improved diagnostics.
• Companies like Microsoft and Google Health are using AI tools in the cloud to help doctors diagnose diseases from x-rays and scans in seconds, it seems AI algorithms will have access to our NHS records soon as proposed by the UK government today.

7)    Transportation

• Self-driving cars likely to take off, the technology is here, but due to regulations in many countries it has not taken off yet, with Tesla owner now in the driving seat, I expect this to get the green light in the US, once this happens, the UK and the EU will follow.

Note: Uber is too keen to get this over the line.

• AI is used now in Smart AI-driven Traffic systems to prevent jams in cities around the world.

AI is here, it is driving innovation and efficiency, however anybody whose job involves sitting in front of a computer screen will probably be impacted, these days most factories are already automated, in the near future offices will also be automated using AI, it will not replace humans yet, but we need to adapt and be able to learn to work with these new tools to stay competitive in the marketplace.

What are your thoughts ? Are you already using AI tools in your work?